babo 88's Privacy Policy
This policy describes in detail how your personal information is collected, processed, and stored. At babo 88, your privacy is our top priority.
Introduction and Scope
This Privacy Policy ("Policy") applies to all services on the babo 88 platform. When you use our website, open an account, or use any of our services, you are considered to have accepted the terms described in this policy.
babo 88 is committed to ensuring the security and privacy of users' personal information. We request that you read this policy carefully alongside our Terms and Conditions, as both documents are effective together.
This policy applies to all members residing in Bangladesh and using the babo 88 platform. You must be 21 years of age or older.
1. Information Collection
Details of what types of information we collect
1.1 Information Provided Directly
We collect information that you provide when registering an account, using our services, or contacting us. This includes:
- Full name (Bengali or English)
- Date of birth (for age verification)
- Mobile number
- Email address
- National ID or passport number (for identity verification)
- Bank account or mobile banking details (for financial transactions)
1.2 Automatically Collected Information
When you use the babo 88 platform, some information is collected automatically:
- IP address and device identifier
- Browser type and version
- Date and time of access
- Pages visited and activity logs
- Cookies and tracking tokens
- Device operating system
1.3 Information Received from Third Parties
In some cases we may receive information from third parties, such as:
- Identity verification providers or payment processors (including bKash, Nagad, Rocket and banks)
- Fraud prevention and security service providers
- The member who referred you (if you registered through the referral programme)
These third parties operate under their own privacy policies, and babo 88 maintains the necessary agreements to ensure proper use of that information.
2. Use of Information
The purposes for which collected information is used
2.1 Providing Core Services
Collected information is used to operate the core services of the babo 88 platform smoothly:
- Creating and managing accounts
- Processing financial transactions (deposits and withdrawals)
- Distributing bonuses and rewards
- Ensuring gaming activities run properly
- Managing membership tiers (VIP)
2.2 Security and Identity Verification
Personal information is used to prevent fraud and ensure the security of user accounts. Verifying age to enforce the 21+ policy is also part of this process. This information is also used to monitor unusual gaming behaviour to support responsible gaming.
2.3 Communication and Support
Our customer service team provides support in Bengali and English 24/7 via live chat and email. Using your contact information, we:
- Send important service-related notifications
- Share relevant offers and promotional information (with your consent)
- Send account security alerts
- Inform you of platform changes and policy updates
2.4 Platform Improvement
We analyse gaming activity, page visits, and technical performance to improve the user experience. This analysis is always carried out at an aggregate level and individual identities are kept private.
3. Information Sharing
The circumstances under which information may be shared with third parties
3.1 Service Partners
babo 88 may share necessary information with selected partner organisations to operate its services. These partners may use information only for specified purposes, and strict confidentiality agreements are in place with them:
- Payment processors (bKash, Nagad, Rocket and banking infrastructure)
- Identity and age verification services
- Technical infrastructure and cloud storage providers
- Game software studios (limited portion of gameplay data)
- Fraud prevention and cybersecurity services
3.2 Legal Obligations
Information may be disclosed due to legal obligations in the following circumstances:
- To comply with a court order or government directive
- To assist in investigations of money laundering or terrorist financing
- To protect the rights of babo 88 or other users
In such cases we will provide only the minimum necessary information and will make every effort to notify you where possible.
3.3 Prohibition on Selling Data
babo 88 will never sell or rent your personal information to third parties under any circumstances. Transfer of data for commercial purposes is strictly prohibited.
4. Data Security
Our technical and procedural measures to protect your data
4.1 Technical Security Measures
babo 88 uses industry-standard security technology to keep your information safe:
- SSL Encryption: All data transfers are encrypted using SSL/TLS technology
- Data Encryption: Stored sensitive information is protected by encryption
- Firewall: Multiple layers of firewall are active to block unauthorised access
- Two-Factor Authentication (2FA): An additional security layer for your account
- Security Audits: Regular cybersecurity reviews
4.2 Access Control
Only designated responsible staff can access your personal information. Every access is logged and reviewed regularly. Staff operate under strict confidentiality agreements.
4.3 Security Breach Situations
Should a data security breach occur, babo 88 will immediately:
- Investigate the incident and determine the extent of the damage
- Notify affected users through their registered contact details
- Take the necessary remedial measures
- Update systems to prevent such incidents in the future
5. Cookies and Tracking
Our policy on the use of cookies
5.1 Types of Cookies
Various types of cookies are used on the babo 88 platform:
- Essential Cookies: Essential for login sessions and security — these cannot be disabled
- Functional Cookies: Used to remember your preferences and settings
- Analytics Cookies: Help collect usage statistics for the platform
- Marketing Cookies: Used to display relevant advertisements and offers (subject to your consent)
5.2 Cookie Controls
You can delete or block non-essential cookies at any time from your browser settings. However, disabling some cookies may limit the functionality of the platform.
The method for managing cookies differs in each browser. Detailed instructions are available in your browser's help section.
6. Your Rights
Your legal rights regarding your personal information
6.1 Right to Access
You may request a copy of your personal information held by us at any time. We will respond to your request within 30 working days.
6.2 Right to Correction
If any information held about you is incorrect, you may request that it be corrected. Some information can be changed directly from your account settings; for other information, please contact the support team.
6.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, due to legal obligations or ongoing transactions, some information may need to be retained for a specified period.
6.4 Right to Opt Out of Marketing Communications
You can stop receiving promotional emails or notifications at any time. To do so, change your notification preferences from your account settings or contact the support team.
7. Data Retention Period
How long your information is kept
7.1 General Retention Policy
babo 88 retains your personal information only for as long as it is necessary:
- Active Account: For as long as the account remains active
- Financial Transaction Records: As required by applicable legal requirements
- Cookie Data: From a few days up to one year, depending on the type
- Support Contact Logs: Until the issue is confirmed resolved
7.2 Data After Account Closure
After an account is closed, certain data is retained for a specified period due to legal and regulatory obligations. Once that period ends, the data is securely deleted or anonymised.
8. Protection of Minors
Policy regarding data of users under 21
8.1 Age Verification & Protection
babo 88 strictly follows a 21+ age policy. Age is verified at the time of registration, and users under 21 are not permitted to open an account.
If we discover that a minor has registered using false information, their account will be immediately closed and all associated data will be deleted.
9. Policy Changes
How this privacy policy will be updated
9.1 Notice of Changes
babo 88 reserves the right to update this privacy policy at any time. When a significant change is made:
- A notice will be published on our platform
- A summary of the changes will be sent to the registered email address
- The "Last Updated" date at the top of the page will be changed
Continued use of the platform after any changes will be considered acceptance of the revised policy.
9.2 Related Documents
This privacy policy is a supplementary document to our Terms & Conditions. It is important to read and understand both documents together. If you have any questions, you can find answers in our FAQ section.
10. Contact Us
Speak with us for any privacy-related questions
Privacy Support
Our support team is available around the clock for any requests or complaints regarding your data. Support is available in both Bengali and English.
Round-the-clock customer service
How to submit a privacy request
To request access to, correction of, or deletion of your data, contact our support team with the following details:
- Your registered email address or username
- Type of request (access / correction / deletion)
- Reason for the request (optional, but helpful for faster resolution)
We will process your request after verifying your identity and inform you within 30 working days.